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Customer care

Return and withdrawal

In accordance with the law on electronic commerce, if the Customer is a consumer (i.e., a natural person who purchases the goods for purposes not related to his or her professional activity, i.e., does not make the purchase by indicating a VAT number on the order form to New Works Webtech Srl), he or she is entitled to withdraw from the purchase contract for any reason whatsoever, without the need to provide an explanation and without any penalty, without prejudice to what is established in the following point. To exercise this right, the Customer must send New Works Webtech Srl a written notice to that effect within 14 days from the date of receipt of the goods. This communication should be sent by letter addressed to:
New Works Webtech
(Customer Care Askoll Electric Store Online)
Via Oltrecolle 129 22100 Como (Italia)

or by telegram or email to customercare@shop.askollelectric.com sent within the aforementioned 14-day period. Once the aforementioned notice of withdrawal is received, the Customer Service of New Works Webtech Srl will promptly provide the Customer with instructions on how to return the goods, which must be returned by the Customer and received by New Works Webtech Srl within 14 days of authorisation. The right of withdrawal is however subject to the following conditions:

  • the right applies to the purchased product in its entirety;
  • the purchased goods must be intact and returned in their original packaging, complete in all its parts (including packaging and any documentation, etc.);
  • the affixing of labels or adhesive tapes directly onto the original product packaging should be avoided in all cases;
  • shipping costs for the return of the goods shall be borne by the Customer. In the case of returns from non-EU countries, all costs relating to transport, customs clearance and VAT shall be borne by the consumer;
  • the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer.

In the event of damage to the goods during transport, New Works Webtech Srl shall inform the Customer of what has happened (within the 5th day from receipt of the goods in its warehouses), to enable him to file a timely complaint against the freighter selected by him and to obtain reimbursement of the value of the goods (if insured); in this eventuality, the product will be made available to the Customer for its return, at the same time cancelling the request for withdrawal; New Works Webtech Srl shall not be liable in any way for damage or theft/loss of goods returned by uninsured shipments; upon arrival (at the warehouse), the product will be examined for any damage or tampering not resulting from transport. If the packaging and/or the original packing are damaged, New Works Webtech Srl shall deduct a percentage from the refund due, in any case no more than 10% of it, as a contribution to the costs of restoration. Without prejudice to any repair costs for any assessed damage to the original packaging, New Works Webtech Srl shall refund the Customer the full amount already paid, excluding shipping costs, within 14 days of return of the goods. The reimbursement operation will be carried out by New Works Webtech Srl by re-crediting the amount due, which will be paid to the credit card or Paypal account specified at the time of the order or by bank transfer to the account that the customer will communicate, depending on the payment method used when placing the order. The right of withdrawal is totally void, due to the lack of the essential condition of integrity of the goods (packaging and/or its content), in cases where New Works Webtech Srl ascertains:

  • the lack of the original outer packaging and/or inner packaging;
  • the absence of integral elements of the product (accessories, parts, etc.);
  • damage to the product for reasons other than transport.

In the event of forfeiture of the right of withdrawal, New Works Webtech Srl shall return the purchased goods to the sender, charging the sender for the shipping costs. Any complaints should be addressed to:

New Works Webtech
(Customer Care Askoll Electric Store Online)
Via Oltrecolle 129
22100 Como (Italia)