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Customer care

Shipment costs

Shipping methods*

Shipping address

All orders confirmed by shop.askollelectric.com will be shipped to the address stated by the purchaser at the time of purchase. You can choose whether to receive the shipment at your home, a friend or relative or at your place of work.

The shop.askollelectric.com store employs different transport companies for shipping depending on the type of product shipped and its destination. As soon as the package is collected from our warehouse by the shipment company, an email will be sent to the customer confirming the shipment with the code and the link to track the shipment. If, at the time of delivery, the holder of the order is not present at the stated address, the transport company in charge will contact the holder of the order to arrange delivery. You can also track the status of your shipment by following the instructions in the shipment confirmation email or contact Customer Care at customercare@shop.askollelectric.com for information on your package if it has not yet been delivered on time, indicating the order number, name, address and city of delivery. It is not possible to check the inside of the package on delivery, but if the Customer finds any anomalies (open or visibly damaged box), he may refuse the delivery stating the reason. You should then contact Askoll Electric customer service at customercare@shop.askollelectric.com describing the reason for refusal. If the package is damaged during transport but is nevertheless accepted, New Works Webtech Srl shall not be held responsible for any damages subsequently claimed by the Customer, since the collection of the order has been certified as intact.

The delivery forecast stated on the purchase page is to be held as a mere indication. No indemnity can be requested from New Works Webtech Srl in the event of damage due to delay, interruption, total or partial suspension of deliveries. This also applies to cases of delays, interruptions or suspensions due to causes that may alter the procurement and distribution process such as: work stoppages, trade union actions, delays attributable to suppliers, energy shortages, suspension of transport, etc.

If requested to customer service, after the order was dispatched, New Works Webtech Srl shall issue an invoice for the shipped items, sending it by email or inserting it inside the shipment, to the holder of the order, pursuant to Article 14 of Presidential Decree 445/2000. The invoice shall be based on the information provided by the Customer at the time of the request. Delivery costs shall be borne by the Customer and shall be stated when the order is placed. The Customer shall pay for the goods using the methods available when placing the order.

Upon delivery of the goods by the carrier, the Customer shall check that the packaging is intact and undamaged. Any damage must be reported immediately to the delivering freighter. Once the courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery in the manner provided for herein. In the event of failure to collect the material in storage at the freighter's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when placing the order, the order shall be automatically cancelled.

Customs fees

Shipments to countries outside the European Union area may be subject to customs fees, which are determined by the customs of the country of destination. For the countries mentioned, New Works Webtech Srl cannot foresee the amount of these costs, which are borne by the purchaser and must be paid when the products are delivered, directly to the competent tax or customs authorities or to the courier in charge of delivery.

*this does not apply in case of vehicle purchase